Regardless of who the manufacturer is "All" Flueless Gas Fires require:

• AIR VENT:
  • An air vent in the wall to provide a natural source of fresh air. The myth is that this will cause drafts. Modern vents are designed to not cause drafts and have a shield on the outside. When choosing a vent for your home always select a high quality vent.
  • The size of the vent depends on the kw rating of the fire. the minimum is 100cm2 of "free air". The larger the kw the larger the vent.
• WINDOW:
  • The room in which the fire is to be installed must also contain a window which can be opened if required.
  • The window does not need to be open when the fire is switched on unless the owner wants to do it.
• ROOM VOLUME:
  • Every flueless fire has a "minimum" room space that it can be allowed to be installed in. This is quoted by the manufacturer as the minimum volume based on width x height x depth in cubic meters.
  • As long as the room is the same or larger than the minimum the fire can be installed.
  • The larger the kw rating of the appliance the larger the room needs to be.

All Gas Fires must be installed and serviced by a GAS SAFE Registered Engineer. The Engineer will survey your property and ensure that all requirements of the Installation Manual and CE approval are met to ensure your fire is installed correctly and safely. All GAS SAFE Engineers are regularly audited by GAS SAFE to ensure they are working in line with current regulations.

We recommend that all fires are serviced every 12 months. This should be done regardless of how often the fire is used. There are number of issues which can effect a fire functioning correctly and safety - blockages in the gas pipes, gas leaks, chimney blockages etc.

It is easy to blame the gas fire when it fails to function however a very large amount of claims are not related to the gas fire. When a fire does not operate, the problem can be nothing to do with a fault within the gas fire. Below are some very common causes which will stop a gas fire functioning. Before making any claims please check these site related issues are not causing the problems. This will eliminate costly call out charges.

1. Gas Pressure - a common cause of a gas fire shutting down while it is operating is that the gas pressure is not correct. This problem can be more noticeable when switching on other gas appliances within the property like boilers etc. A drop in pressure will mean that the safety device on fire will shut the fire down to protect you. Contact Transco or your gas supplier regarding upgrading your gas pipe work.
2. Room Ventilation Blocked or Wrong Size - ALL flueless gas fires require an air vent in the room providing a quantity of free air. If this vent is blocked or not of the correct size the fire will shutdown to protect the user. Do not use the fire until a Gas Safe engineer has checked the air vent.
3. Room Size is not Correct - ALL flueless gas fires specify a "Minimum" room size. If the apliance is operated in a room smaller than the required minimum then the safety device will operate and shut the fire down. Check the appliance specification and the dimensions of your room. Do not use the fire and contact the installer.
4. Incorrect Installation - All gas fires are supplied with an installation manual. This shows how to fit the fire in line with the manufacturers instructions and the CE approval to ensure it is safe. Ensure you have a copy of the Installation Manual before starting to install a fire. The warranty will be invalid if the fire has been wrongly installed. When a fire is installed by a GAS SAFE Registered Engineer he will issue you a certificate showing the work that has been done and confirming that it is safe.
5. Flueless Fires - Flueless Fires have an excellent safety record. If a Flueless Fire shuts down after running for a number of minutes check all ventilation requirements have been met before operating the fire again. All our flueless fires have a ODS unit fitted which will shut the fire down if the oxygen levels in the room reach a dangerous level.

REMEMBER - ALWAYS USE A REGISTERED GAS SAFE ENGINEER FOR ALL GAS FIRE INSTALLATION AND SERVICING WORK! ASK TO SEE THE ENGINEERS REGISTRATION CARD AND IF IN DOUBT PHONE GAS SAFE.